Privacy Policy

Last updated: November 8, 2025

1. Introduction

At TAM-TAM Chocolates, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email, phone number, shipping/billing address
• Payment Information: Credit/debit card details (processed securely through our payment processor)
• Usage Data: IP address, browser type, pages visited, and other analytics data

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your orders and inquiries
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Data Security

We implement appropriate security measures to protect your personal information. All payment transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

You have the right to:

• Access your personal information
• Request correction of your data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent (where applicable)

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. You can set your browser to refuse all or some browser cookies, but this may affect website functionality.

8. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, such as payment processors and delivery services.

9. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@tamtamchocolates.co.ke

By using our website, you consent to our Privacy Policy and agree to its terms.